Return & Exchange
We want you to be happy with your purchase and we apologize if it is not. We would be most happy to provide exchanges for all items purchased from us if the following conditions are met:
If a wrong product is delivered.
If a defective product is delivered.
In this case, your product will be exchanged only if:
All items must be in their original packaging with product tags intact
All items must be unworn, unused, unwashed and in its original condition.
Originals receipts would need to be included
All items would need to be purchased originally from our Website only.
If none of the above conditions is met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
VALIDITY FOR EXCHANGES
All exchanges would need to be raised within 7 days of the invoice date for Online Store orders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Pune Store through our online portal at Shri Radhe Pearls with prior approval of our customer care executives. You can call us @ +91-9890913757 for any queries regarding this matter.
EXCHANGES AT OUR BOUTIQUES
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Mail us your parcel via a traceable mode of postage.
3.3 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
3.4 It is strictly non-refundable, non-extendable, non-exchangeable for cash and non-exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques.
3.5 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.6 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.7 However, if any of the products received is deemed defective or a wrong shipment, will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of shriradhepearls.com
3.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.9 All returns and exchanges made via our online portal at www.shriradhepearls.com would need to be shipped to:
Shri Radhe Pearls Private Ltd
Shop No.2, Stellar Enclave Opp. to Reliance Smart,
Mahadji Shinde Rd, Aundh, Pune, Maharashtra 411007
OTHER TERMS & CONDITIONS
4.1 All items that are exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.
4.4 Shri Radhe Pearls makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such exchanges are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act.
4.6 All decisions made by Shri Radhe Pearls are final